Refund policy

Returns

We accept returns only for damaged or defective items. If you receive a damaged or defective product, please contact us within 10 days of receiving your order.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.To initiate a return, please contact our customer support team at support@luxescentedcreations.com. Provide your order number and clear photos of the damaged or defective item. Once your return request is approved, we will provide instructions on how to return the item.

Please note that we do not accept returns for reasons other than damage or defect. We recommend carefully inspecting your items upon receipt to ensure their quality.Thank you for your understanding and cooperation.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at support@luxescentedcreations.com

You can always contact us for any question at support@luxescentedcreations.com.